Searching for Service – Internet – Video – Voice – Ordering Service
Searching for Service
How do you use my address, zip code and telephone number?
Your home address and telephone number is used to determine which services are available at your location. Your information is kept confidential and is used only to search for available offers.
Why is my local digital service company not on the list of providers?
Services are offered from a range of national providers; however, we currently do not market services from all of the providers.
What if I am moving and don't know my telephone number?
Some providers require a telephone number in order to check availability for service. A telephone number is also needed when you place an order so that the service provider can follow up with you regarding your order.
What is broadband?
Simply put, the term 'broadband' refers to Internet access that is faster than 56K dial-up. The term broadband refers to any type of transmission technique that carries multiple voice, video or data channels simultaneously over a common wire. It is a large pipeline (much bigger than dial-up connection) that brings information to your home.
What types of broadband service are there?
Cable or Cable Modem - The Internet service provided by a cable company. The Internet connection is provided on the same type of cable that you plug into your television for cable TV service.
DSL (Digital Subscriber Line) - Transforms copper telephone lines into carriers of digital data. DSL uses the same copper wires that carry voice traffic to your telephone to carry high-speed data.
Satellite - One-way high-speed Internet technology that uses satellites orbiting the Earth to transmit data downstream through a satellite dish attached to your home.
Mobile Internet - The Mobile Web refers to the use of Internet-connected applications, or browser-based access to the Internet from a mobile device, such as a smartphone or tablet computer, connected to a wireless network.
Can I use my current modem to receive high-speed Internet service?
You will need an approved modem for your service. Please contact your service company to confirm the compatibility of your modem.
What speed of Internet do I need?
Having the fastest speed possible for your needs will improve your online experience. A step down in speed equals a step down in performance. Higher speeds will enable faster music and photo downloads/uploads, video streaming will be smoother, and allow for more devices online at once.
What types of TV Service are available?
Over-the-air and free-to-air TV is free with no monthly payments while Cable, Direct Broadcast Satellite, and IPTV require a monthly payment that varies depending on the provider, necessary equipment, and number of channels.
Cable television is a system of providing television programs through coaxial cables or fixed optical fibers located on the subscriber's property.
Internet Protocol television (IPTV) is a system through which Internet television services are delivered using the Internet and broadband Internet access networks.
Satellite television is television programming delivered by the means of communications satellite and received by an outdoor antenna.
What is Digital TV?
Digital television (DTV) is the transmission of audio and video by digital signals, in contrast to the analog signals used by analog TV. DTV has enabled broadcasters to offer television with better picture and sound quality. It also offers multiple programming choices, called multicasting, and interactive capabilities. Digital cable or digital satellite does not mean a program is in High Definition (HD).
What is HD TV?
High-definition television (or HDTV) is video that has resolution substantially higher than that of traditional television systems (standard-definition TV, or SDTV, or SD). HDTV has one or two million pixels per frame, roughly five times that of SD. To experience true high-definition television in your home, you need a source of HDTV signals, a tuner to receive and decode those signals, and a high-performance display screen that can reproduce the remarkable detail and color of HDTV images
What is VoIP, or Voice over Internet Protocol Telephone?
Voice over Internet Protocol is a technology developed to send calls over existing data networks. Some services use the Internet for call transmission, while others use a separate network dedicated to phone transmissions.
What is the difference between VoIP and traditional phone service?
Digital phone service is designed to save you money over traditional phone service without sacrificing any of the aspects of your current phone service. You can keep your current telephone number and phone. You can also take advantage of your standard calling features like caller ID, call waiting and voice mail.
Can I keep my current phone number?
Yes! The only reason you would not be able to keep your current number is in some instances where you are moving locations.
What is e911?
Enhanced 911, E911 is a North American telecommunications based system that automatically associates a physical address with the calling party's telephone number, and routes the call to the most appropriate Public Safety Answering Point for that address. In the event of an emergency. E911, or Enhanced 911, works the same way as typical 911 service, but also provides the benefit of automatically transmitting your telephone number and location to the emergency dispatcher. When you sign for VoIP service, you must give a permanent address along with your name. If you change address, make sure you update it with your provider.
What happens after I purchase service from this site?
You will receive an email confirming your order, including service plan details and steps to complete your installation.
Who do I call to follow up on my service order?
Please contact your service provider. You will be presented with a confirmation page at the completion of your order. Please print this page for your records. Follow up instructions will be viewable under 'Provider Next Steps'.
How long does it take to install?
Installation timing varies by service provider and the specific service plan you order. You may have the option of selecting an installation time during the order process if supported by the service provider. If not, there are instructions on the Confirmation page to contact the service provider so that you can schedule your installation date and time.
Can I cancel my order?
If you have already submitted an order, you will need to cancel it directly with the service provider.
Where do I get customer support for my Internet service?
Please contact the service provider directly for information regarding customer support for your service.
We at InComm respect your concerns about privacy and value the relationship we and our partners have with you. This
Privacy Notice describes the types of personal information we collect on our website, how we may use that
information, and with whom we may share it. Our Privacy Notice also describes the measures we take to protect the
security of the information. In addition, we describe the choices you can make about how we use the information you
provide to us.
You may choose to provide personal information (such as your name, address, telephone number and e-mail address) on
this website. Here are the ways you may provide the information and the types of information you may submit. We also
tell you how we may use the information.
If you use this site to search for and order available services from our partners, you will need to provide basic
information such as your name, address and telephone number. We use this information solely for the purpose of
enabling our partners to return available service plans, and create an account for you within their systems.
Information you provide is provided to and used only by InComm and InComm partners that provide the services you are
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Remember, though, without cookies, you may not be able to take full advantage of all of InComm's website
InComm does not sell, rent, trade or otherwise disclose personal information about our website visitors, except as
We share information provided by our website visitors with service providers we have retained to perform services on
our behalf. These service providers are not authorized by us to use or disclose the information except as necessary
to perform services on our behalf or to comply with legal requirements. We also may share information about you with
other members of the InComm corporate family. In addition, we may disclose information about you (i) if we are
required to do so by law, (ii) in response to a request from law enforcement authorities or other government
officials, (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss
or in connection with an investigation of suspected or actual illegal activity, or (iv) to exercise our legal rights
or defend against legal claims.
We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion
of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to try to direct the
transferee to use personal information you have provided through this website in a manner that is consistent with
this Privacy Notice.
We may provide links to other websites for your convenience and information. These sites operate independently from
our site and are not under our control. These sites may have their own privacy notices in place, which we strongly
suggest you review if you visit any linked websites. We are not responsible for the content of these sites, any
products or services that may be offered through these sites, or any other use of these sites.
We maintain administrative, technical and physical safeguards designed to protect against unauthorized disclosure,
use, alteration or destruction of the personal information we have about you. When you provide credit card
information to make a purchase, we use the industry standard for Internet security -- Secure Socket Layer (SSL)
technology -- to help protect the information you provide. This Internet encryption standard scrambles data as it
travels from your computer to our server. Please note, however, that perfect security does not exist on the
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"http" portion of our URL address changes to "https." The "s" stands for "secure."
We may update or change this Privacy Notice from time to time and without prior notice to you. We will post a
prominent notice on this site to notify you of any significant changes to our Privacy Notice and indicate at the top
of the Notice when it was most recently updated.
If you have any questions or comments about this Privacy Notice, or if you would like us to update certain
information you have provided to us or your communication preferences, contact us by:
InComm Customer Service
250 Williams Street
Atlanta, GA 30303
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Your information is kept confidential and only used to search for available offers.
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